How do I wire my thermostat?
Download the Sensi app on your smart phone or tablet for easy, step-by-step installation instructions. Learn more by downloading the Sensi Installation Guide which walks you through wiring and connect…
Download the Sensi app on your smart phone or tablet for easy, step-by-step installation instructions. Learn more by downloading the Sensi Installation Guide which walks you through wiring and connect…
To begin, pull the labeled wires from the wall through the center opening on the Sensi base.Next, use the provided screws and anchors to secure the thermostat base to the wall. We designed the Sensi…
To begin, look at the wires attached to your old thermostat base. Each wire should have a corresponding letter on the base. On your Sensi app, select each letter that corresponds to a connected wire o…
If one or more of your wires is not listed or your configuration remains invalid after taking a second look, please contact our support team for additional assistance. The support team is available se…
Depending on the brand and functionality of your current thermostat, you may find two sets of wire terminal labels when you remove your existing face plate. Many thermostats are designed to control di…
To get started, open the Sensi app on your smart device and follow the prompts to create an account.
Search for “Sensi” in the Apple App Store and download the app to your phone. The app is free to download and update.Apple iPhones, iPads and iPod Touches require iOS 10.0 or later and can be downlo…
See a list of our compatible web browsers:Note: Mobile web browsers are not compatible.
First, look for a switch located on or near your furnace. Location of the switch varies, so check the sides, rear or even in the rafters if the switch is not immediately visible. The switch will loo…
A. Smart Device: Android or iOSB. Sensi Mobile App: Free to download from Google Play and the Apple App StoreC. Small-Tipped Phillips screwdriverD. Medium-Tipped Phillips screwdriverE. Your …
The thermostat industry recognizes the need for proper disposal of mercury thermostats and has established a recycling program for such devices.To locate your nearest thermostat recycling center, vi…
To remove your existing thermostat from its base, consult your original thermostat’s user manual. Most thermostats can be removed from their base by gently pulling them away from the wall. You should …
Many conventional, non-connected thermostats don’t need a “c-wire” to function. But today, most Wi-Fi thermostats have new features such as Wi-Fi radios and LED color screens that require the unit be …
When using an Android device to complete the connection process, you may need to change the “Avoid Poor Connection” or the “Smart Network Switch” setting within your device Wi-Fi advanced settings. T…
If you plan on connecting your Sensi to Wi-Fi, the time will automatically update based on the time zone you choose when you register your thermostat.Using Without Wi-FiIf you do not plan to conne…
When you’re ready, mark each existing wire using the provided wire label stickers. Simply peel off the corresponding sticker from the backing and fold it around the wire – creating a small flag.We…
To remove your existing thermostat from its base, consult your original thermostat’s user manual. In most cases, it should easily detach by using either a medium sized screwdriver or, in some cases,…
Your Sensi security code is located on a sticker on the back of the thermostat face plate in the upper left corner.
One by one, insert each wire into the corresponding terminal by sliding the exposed wire into the opening on the side of the terminal block. As you connect each wire to the corresponding terminal, be …
Sometimes there will be extra, unused wires in the wall. If they are not used in wiring your Sensi, simply tape them off and push them into the wall and out of the way. If you need to install a c-wire…
A jumper wire is a short piece of wire connecting two terminals on the thermostat base. A jumper wire does not originate from behind the wall, but is unique to each thermostat. Sensi thermostat does n…
Wire colors do not always correspond to the terminal letters. You should not use color coordination as a guide for wiring. Be sure to take a photo of the old thermostat that shows the wire colors and …
Yes! The Sensi Thermostats and app were built with you in mind. Many of our customers are just like you and may feel a little apprehensive about installing a thermostat. Fortunately, the free Sensi ap…
You can download the iPhone Sensi app to your iPad by searching for “Sensi” in the “iPhone Only” option in the Apple App Store. We’re currently working on a Sensi Mobile App specifically for iPads a…
Search for “Sensi” in the Google Play Store and download the app to your phone. The app is free to download and update.Android smartphones and tablets require Android 4.2 (Ice Cream Sandwich) or lat…
A smartphone or tablet is required to install your Sensi Wi-Fi Thermostat.Compatible smart devices include:Android smartphones and tablets iPhones, iPads and iPod TouchOnce you’ve installed an…
On your existing thermostat, set the fan option to “ON”, then hold your hand over a vent. You should not feel air blowing from the vent. If you’re unsure if air is blowing, you can simply place a pi…
Sensi thermostats work with most heating and cooling systems, however, the need for a common wire or “c-wire” is different based on the Sensi thermostat model. Unsure if your thermostat needs a c-wire…
The need for a common wire, or “c-wire,” depends on which Sensi thermostat model you have and your system type.The Sensi Wi-Fi Programmable Thermostat works on most combined heating and cooling syst…
Sensi thermostats are designed to install in as little as 15 minutes. By following the simple step-by-step instructions in the Sensi app, even an inexperienced installer can connect.
Currently, the Sensi mobile app is free to download for most Android and Apple smart devices.Android smartphones and tablets require Android 4.2 (Ice Cream Sandwich) or later and can be downloaded f…
If you search for the “Sensi” in the Google Play Store on your Android device and the Sensi Mobile App is not found, it is likely the device is not compatible with the Sensi Mobile App. The Sensi Mobi…
Yes - the Sensi mobile app is required for installation. Please install the app before you begin the installation process. The mobile app includes step-by-step installation instructions and is require…
Thick or “heavy” wires that include wire nuts are a sign that your system is high voltage and incompatible with the Sensi Wi-Fi Thermostat. If you see thick wires and wire nuts, stop. Reconnect your…
Examine your old thermostat – look for a clear glass vial that contains a silver substance. This is commonly found on the base of older thermostats, visible when the face of the thermostat has been re…
Re-establishing a wiring pattern typically requires professional expertise and equipment because wire color does not always match thermostat terminal letters. You should call your HVAC service technic…
Upon opening your new Sensi thermostat, you will find the following items:Sensi Wi-Fi Programmable Thermostat Thermostat Base Quick-Start Guide Mounting Screws Wire Labels Security Code Card 2 AA B…
Look for the Sensi Security Card inside the box or on the back of thermostat. The Security Code is the password to the Sensi network.Note: This is not your Wi-Fi network password.
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