Sensi SupportTouch Wi-Fi ThermostatTroubleshooting › My heat pump cools in heat mode or heats in cool mode.

Troubleshooting

My heat pump cools in heat mode or heats in cool mode.

If your heating and cooling are reversed, then your wiring in the O/B terminal is probably reversed; proceed through the following steps until the issue is resolved.

  1. Press “Menu” on the thermostat.
  2. Press “Set Up HVAC Equipment.”
  3. Press “Change settings.”
  4. Switch the setting from “O” to “B” or “B” to “O”.
  5. Press “Save.”
  6. Press the back arrow button until you’re back to the main screen.
  7. Test your systems to make sure they’re heating and cooling as expected.

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