Sensi SupportWi-Fi ThermostatConnectivity › I’m having trouble connecting or I’ve lost connection (Thermostat Offline Error)

Connectivity

I’m having trouble connecting or I’ve lost connection (Thermostat Offline Error)

If you are not able to connect or receive a “Thermostat is offline” error message while opening your Sensi app, your Sensi thermostat either could not establish or has lost the connection to your Wi-Fi network or to the Sensi cloud servers.

Let’s walk through the steps to establish/reestablish a connection.

Important Note: Your Sensi thermostat is designed to control your heating and cooling system even if the Wi-Fi connection has been lost. If you are running a schedule when connection is lost, your Sensi thermostat will continue to run the schedule. However, additional features such as modifying advanced settings, switching between schedules, and automatic software updates will not be available until the Wi-Fi connection is restored.

To begin, select the image that best matches what symbol you see in the upper left corner of your Sensi thermostat display:

No Wi-Fi icon in top-left corner of thermostat Sensi_no_wi-fi

“X” in top-left corner of thermostat Sensi_x_no_wi-fi

“X” and Wi-Fi icon in top-left corner of thermostat Sensi_x_and_wi-fi

Full Wi-Fi icon in top-left corner of thermostat Sensi_full_wi-fi

Reach out to us

Our customer support is available 7 days a week.

Get support