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High home temperature alert

The High Home Temperature alert indicates that your home is not being cooled and the temperature inside your home has exceeded 99℉/37℃.

Please take action immediately by following these steps

First, check to make sure your Sensi thermostat is set to cooling mode using your app or thermostat.

From Your Sensi App

cooling screenOpen your Sensi app and make sure the word “Cool” in a circle appears in the lower-left corner of the display.

If the word “Off” appears instead, touch the word “Off” and then select “Cool” to set your thermostat to cooling mode. The main screen of the Sensi app should turn blue, indicating that the cooling mode has been activated and your system is cooling your home.

Check the app periodically to see if the temperature in your home is going down.

From Your Sensi Thermostat

At your Sensi thermostat, make sure the unit is in cool mode by confirming cool mode is on in the bottom left-hand corner.

If not, take the necessary steps to put your thermostat in cool mode.

After confirming your Sensi Thermostat is set to cooling mode, check your vents to see if cool air is flowing and the issue has been resolved. If cool air is not flowing from your vents, make sure your cooling equipment is powered. There should be a power switch that looks like a light switch on the side of your indoor equipment. Make sure it is turned “on.”

switch

Then, check that the door to your equipment is closed securely.

furnace

If cool air is still not flowing from your vents or you cannot find a power switch, go to your breaker box and check the breaker that controls your HVAC equipment. If the HVAC breaker has not tripped, turn it off and then back on to reset it.

fuse box

After confirming your cooling equipment is powered, check your vents to see if cool air is flowing and the issue has been resolved.

If cool air is still not flowing from your vents or your home temperature does not drop after a while, please contact your service professional and/or contact Sensi Technical Support at 888.605.7131 for assistance in troubleshooting the problem.

Learn more with specific troubleshooting articles on why your cooling might not be turning on.

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