Wink Robots and Your Sensi Thermostat

Wink Robots

Automation tips for even more control of your home comfort

Last summer, we announced that Sensi™ Wi-Fi Programmable Thermostat now works with Wink smart home platform so you can control your favorite thermostat along with your lights, locks, garage door, and other Wink-compatible smart home products right from your Wink app. But did you know that Wink has another feature that makes it even easier to automate your home to run on its own?

If you are familiar with the Wink app, you might already be using Wink Robots. Wink Robots are a simple way to program your connected home products to work together automatically based on triggers, such as location or activity.

Here are just a few suggestions on how you can use Wink Robots together with your Sensi thermostat.

 

Use case #1:                       Receive alerts when it’s too warm in your house 

Name your Wink Robot:      “Comfort Monitor – High”

If this Robot detects:            Sensi thermostat rises above 72 degrees

At:                                         Anytime

Then make this happen:     “Send a Notification” or “Send an Email”

 

Use case #2:                       Receive alerts when it’s too cold in your house

Name your Wink Robot:      “Comfort Monitor – Low”

If this Robot detects:            Sensi thermostat falls below 66 degrees

At:                                         Anytime

Then make this happen:     “Send a Notification” or “Send an Email”

 

Use case #3:                       Set home temperature back when you leave the house

Name your Wink Robot:      “Goodbye”

If this Robot detects:            When I leave from [home address]

At:                                         Anytime

For longer than:                   30 minutes

Make this happen:               Set Sensi thermostat to 66 degrees

AND:                                    Turn OFF my Garage Light

AND:                                    Turn OFF All Lights

AND:                                    “Send a Notification” or “Send an Email”

 

Use case #4:                       Turn up home temperature when you arrive home

Name your Wink Robot:      “Hello”

If this Robot detects:            When I leave from [home address]

At:                                         Anytime

For longer than:                   30 minutes

Make this happen:               Set Sensi thermostat to 70 degrees

AND:                                    Turn ON my Garage Light

AND:                                    Turn ON All Lights

AND:                                    “Send a Notification” or “Send an Email”

 

Click here for more information on Sensi thermostat and Wink.

Click here for more information on how to create Wink Robots.

 

 

 

 

 

Your Sensi Support Team: Meet Kristina

Support Team

Get to know the support team agents behind our world-class customer service 

Calling a customer service hotline is something that most people dread. The experience can seem disingenuous and impersonal and you are often left wondering if the person on the other end of the line even cares. Fortunately for Sensi™ Wi-Fi Programmable Thermostat customers, a call to the customer service support team is drastically different. Here, our agents take great pride in their work and are highly valued. Their unique talents and extensive knowledge directly contribute to your experience. Each one is truly a “people person”, a problem-solver, an expert, and above all, personally committed to giving you 5-star service.

Kristina customer serviceIn this blog series, we’ll introduce you to one of our customer service support agents, so you can get to know the people you’ll be speaking with, should you ever need our support.

Meet Kristina

Kristina’s background is in education which makes her a valuable asset as a Customer Advocate Lead on our Sensi Support Team. This experience has proven invaluable in her daily interactions with customers, helping to teach them about Sensi thermostat, and for her internal role training other team members. When she’s not helping customers, Kristina enjoys spending time with her husband and energetic toddler son. She especially loves taking outings to some of St. Louis’ many family-friendly attractions like The Magic House®, the critically acclaimed Saint Louis Zoo, and the beautiful jewel of the city – Forest Park.

Describe a typical day at work.

“Along with taking customer service support calls, I also work on heating and cooling system-specific cases, develop Sensi thermostat education articles, listen and reply to online product reviews, and collaborate with other team members on how to constantly improve our knowledge and accessibility.”

What do you enjoy most about being part of the Sensi Support Team?

“Some of our more complex customer support cases, like those involving a unique HVAC system application, are escalated to a higher tier and I love the challenge of handling these because they can be like a puzzle. I really enjoy reviewing feedback, conducting research, and digging into the data to provide a resolution that is realistic for a customer or contractor. It’s really rewarding to pass along what I’ve learned to other support team members, and sometimes, even getting to put new information on our website support page. I like being a part of that!”

What is your favorite thing about the Sensi thermostat? 

“My favorite thing about the Sensi thermostat is the sophisticated, built-in staging-algorithm. A lot of people are accustomed to using an outdoor sensor to determine when their system will use emergency or auxiliary heat sources. Sensi thermostat is designed to determine staging based on system performance. This allows for the perfect balance between comfort and efficiency.”

What is one piece of advice that you would give to customers before they call you?

“Use our website! There is a ton of information available, whether you’re doing your research prior to purchasing a Wi-Fi thermostat, or if you’ve had your Sensi thermostat installed for more than a year. Even if you don’t need immediate assistance from our support team, it’s never a bad idea to understand how the thermostat controls your heating and cooling system, or to learn about new features or upgrades. If you still have additional questions or concerns, never hesitate to reach out to our team…we’re here to help!”

Sensi thermostat customers sing Kristina’s praises

“Awesome help from Kristina. I couldn’t have done it without you!” – Greg

“THANK YOU to Kristina…[she] was very professional and patient with me as she walked me through all the steps to get this wonderful thermostat up and running.” – Dan