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Troubleshooting 13 Article

Why isn't my thermostat connected to Wi-Fi?

A message that says “not connected to Wi-Fi” means that your Sensi thermostat is not successfully connected to your home wireless network. A message that says “connected to Wi-Fi, not connected to the…

Why is my heating running constantly?

If you’ve installed the Sensi thermostat and now find that your heating system is running constantly, proceed through the following steps until the issue is resolved.First, determine if the issue is…

Why isn't my heating turning on?

If you’ve just installed the Sensi thermostat and now your cooling does not work as expected, proceed through the following steps until the issue is resolved.Make sure your HVAC equipment power swit…

Why isn't my cooling turning on?

If you’ve just installed the Sensi thermostat and now your cooling does not work as expected, proceed through the following steps until the issue is resolved.Make sure your HVAC equipment power swit…

The room temperature does not seem accurate to me.

The Sensi app lets you adjust the room temperature reading +/- 5°F using the Temperature Offset feature. This helps if your thermostat is in a slightly warm or cold spot or if the room temperature doe…

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