Touch Wi-Fi Thermostat

Connectivity 8 Article

Why isn't my thermostat connected to Wi-Fi?

A message that says “not connected to Wi-Fi” means that your Sensi thermostat is not successfully connected to your home wireless network. A message that says “connected to Wi-Fi, not connected to the…

What is the Wi-Fi signal range?

Wi-Fi range is determined by the specific router and placement you have. So, the Sensi Wi-Fi connection should work in typical residential applications.

How do I update my router firmware?

To update your router firmware, you will need to visit your router manufacturer’s support page. Your router may also have a setting to automatically download new updates.

Can I extend my Wi-Fi signal range?

To extend the range of your Wi-Fi signal, you can set up your router to be a “repeater,” or you can purchase and install a Wi-Fi repeater/extender. Consult your router manufacturer’s manual or suppor…

Is my router compatible with the Sensi?

The Sensi thermostat uses an 802.11n 2.4 GHz Wi-Fi radio and is compatible with most residential 2.4 GHz Wi-Fi networks. See the Known Incompatible Routers or Access Points table at the bottom of this…

Reach out to us

Our customer support is available 7 days a week.

Get support